Welcome to the Imaginary Artifacts FAQ. We know that exploring our unique, handmade jewelry may spark some questions, so we’ve put together answers to help guide you. Whether you're curious about our process, custom options, or shipping details, we're here to ensure a seamless experience.

1. What materials are used in your jewelry?

All chain and hardware components are 18k gold filled, unless otherwise stated. We do not carry a silver option at this time, but may in the future. Our charm pieces feature vintage set stones and brass charms. Our handmade charms feature vintage illustrations.

2. Do you offer custom orders or personalized charms?

Please contact us directly to discuss custom order requests.

3. How do I care for my handmade jewelry?

Our pieces are delicate and require care to ensure their long life. Please remove before sleeping or working out. Keep away from moisture including perfume and lotions. Gently clean with a microfiber cloth to restore their shine. When not in use store in their pouch.

4. Can I wear my jewelry in water?

It is not recommended our pieces come in contact with water. Please remove before swimming, bathing, or working out.

5. Do you offer repair services?

Should your piece need repair please contact us directly to discuss options.

6. How long will it take to receive my order?

All pieces are handmade and individually made to order. Production time allows us to ship 2-3 weeks after an order is placed, but often sooner.

7. Do you ship internationally?

At this time we only ship within the United States and Canada.

8. What is your return policy?

Due to the custom and handmade nature of our pieces, we are unable to accept returns. However, your satisfaction is important to us. If there's an issue with your item, please reach out so we can discuss it and find the best solution for you. We handle any concerns on a case-by-case basis and will do our best to make sure you're happy with your purchase.

9. What should I do if I receive a damaged or incorrect item?

If there is a problem with your order please reach out to us directly.

Didn't find what you were looking for? Feel free to contact us at any time!